Payment, Cancellation, and Refund Policy

This policy applies to website design, development, redesign, maintenance, creative, and related services provided by SGANZERLA MEDIA. The terms of a signed project agreement or accepted proposal control if they differ from this policy.

Deposits

A deposit reserves project time and allows planning and work to begin. Because SGANZERLA MEDIA commits time and may begin strategy, research, design, setup, or other work after payment, deposits are non-refundable once work begins, except where required by law or expressly stated otherwise in writing.

Remaining Payments

The remaining balance and any milestone payments are due according to the project agreement or invoice. Final deliverables, account transfers, source files, ownership rights, or website launch may be withheld until all outstanding amounts are paid.

Client Cancellation

A client may request cancellation by emailing contact.sganzerlamedia@gmail.com. The cancellation date is the date we receive the written request. The client remains responsible for work completed, approved expenses, purchased third-party items, and other amounts earned or committed through that date.

If the amount already paid exceeds the amount owed under the project agreement, the refundable balance—if any—will be returned. If the amount paid is less than the amount owed, SGANZERLA MEDIA may issue a final invoice for the difference.

Cancellation by SGANZERLA MEDIA

We may pause or cancel a project because of nonpayment, prolonged lack of communication, abusive conduct, unlawful requests, repeated failure to provide required materials, or a material breach of the project agreement. Any refund, credit, or final amount due will be determined based on completed work, committed costs, and the applicable agreement.

Client Delays and Abandoned Projects

If required content, feedback, approval, access, or payment is not provided for 30 days, the project may be paused. After 60 days without communication, the project may be considered abandoned and may require a restart fee or new schedule before work resumes. Amounts already earned or committed remain payable.

Completed and Approved Work

Payments for completed, delivered, or client-approved work are non-refundable except where required by law. A change of preference after approval does not create a right to a refund, but additional changes may be purchased when feasible.

Digital and Third-Party Purchases

Domain names, hosting, premium plugins, software licenses, stock media, fonts, and other third-party purchases are non-refundable once purchased or activated unless the third-party provider issues a refund.

Recurring Services

Maintenance, hosting management, or other recurring services may be canceled by written notice at least 30 days before the next billing date. Cancellation stops future renewals but does not retroactively refund services already provided or the current billing period unless required by law.

Refund Processing

Approved refunds are returned to the original payment method when possible. Processing may take 5–10 business days after approval, depending on the payment provider and financial institution.

Chargebacks and Billing Questions

If you believe a charge is incorrect, contact [contact.sganzerlamedia@gmail.com] promptly so we can investigate. Filing a chargeback does not cancel valid contractual payment obligations.

Contact Us

SGANZERLA MEDIA
Email: contact.sganzerlamedia@gmail.com
Phone: (315) 371-6267
Mailing address: 711 Summit Ave, Rome, NY 13440